Got technical Questions?

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Ticket

For any Software or Hardware technical support questions just submit a ticket.  Someone from our technical Support Team will get back to you within 24 hrs. Submit a ticket HERE.

 

Forum

Also check out our StageLight Forum to find all the tips, helpful links, and discussions for StageLight. Share your experience and help others today. Just click HERE.

 


 

FAQ-stagelight

 

1. How do i get stagelight?

Click Here To Download StageLight.

 


 

2. What are the minimum system requirements for stagelight?

 

SL-requirements

 


 

3. How do I install StageLight?

If you are having issues installing StageLight your download may not be complete. Please download and attempt to install the software again. Here is a link to download StageLight automatically: Click Here To Download StageLight

If you have purchased StageLight you will receive an email with your product key. If you do not see the email in your inbox, please check your spam folder.

The first time that you open StageLight you will have three options:

1. "Purchase StageLight" This option will bring you to the StageLight purchase page on the Open Labs website.

2. "Continue Demo" This option will start your 30 day trial of StageLight.

3. "I have a product key and I would like to activate StageLight now" This option will allow you to enter your product key. Make sure that you enter your email address first then the product key. Also, make sure that no blank spaces were copied along with the product code.

 


 

4. Why can't I hear anything?

If you are not able to hear anything in StageLight make sure that your internet browser, Skype, media players like iTunes, and any other audio programs are closed. After closing these programs you will need to close and reopen StageLight. If you still can not hear anything after closing other programs, go to Menu > Options > StageLight Options > Audio and make sure that the StageLight Driver is selected under ASIO Device. You may need to restart StageLight if you change the ASIO Device.

ASIO-set-up

If you still can not hear anything after following the first two steps, close StageLight, download and install ASIO4ALL from HERE. Open StageLight and go to Menu > Options > StageLight Options > Audio and select ASIO4ALL as the audio device. See if you are able to get sound at that point. Please look over the ASIO4ALL FAQ for troubleshooting.

 

 


 

5. Why can't stagelight find my virtual Instrument/FX plugins?

StageLight supports VST instrument and FX plugins. To use VST plugins in StageLight you will need to go to Menu > Options > StageLight Options > Plugins and set your plugin directories by clicking in one of the four blank slots.

The most common plugin paths are C:/Program Files/VstPlugins and C:/Program Files/Steinberg/Vstplugins. Check these locations outside of StageLight before you set your plugin directories to be sure that you're setting the correct path. After you have set your VST plugin paths, press the Rescan All button. It may take a few minutes to scan all of your VST plugins.

 

 




6. How do i connect an audio interface?

 

After you have followed all the steps to connect and install your audio interface you can use it in StageLight by going to Menu > Options > StageLight Options > Audio and selecting it as the ASIO device. Make sure to select the appropriate amount of inputs and outputs from the drop down menus below the ASIO device selection slot.

 

Audio-interface-set-up

 

 

 


 

7. How do i hook up my Mic?

1. Open an audio track by clicking the add new track button and choosing an audio track.

2. On your new audio track click the I/O button. Here you can select the input that that you have plugged your mic in to.

3. Press the speaker icon above the I/O button to hear (monitor) your audio signal.

4. Press the record button to arm your track for recording.

5. You should now be able to hear a signal from your Mic.

Guitar Audio-track-set-up


 


 


 

8. How do i hook up my Guitar?

 

Before you can connect a guitar you need to set up an audio interface. Once you have connected and set up your audio interface follow these steps to set up a track for recording and playback:

 

1. Open an audio track by clicking the add new track button and choosing an audio track.

 

2. On your new audio track click the I/O button. Here you can select the input that you have plugged your guitar into.

 

3. Press the speaker icon above the I/O button to hear (monitor) your audio signal.

 

4. Press the record button to arm your track for recording.

 

5. You should now be able to hear a signal from your guitar.

 

 


9. How do i connect a MIDI controller?

You can configure up to 8 MIDI Devices (controllers and keyboards) in StageLight. To activate your MIDI controllers, go to Menu > Options > StageLight Options > MIDI Input.

 

Midi-set-up-window

When you add an instrument track you will be able to play the instrument from any MIDI device that you have added. You can also press the track I/O button on your instrument track and choose a single device that will play the instrument on your track.